It was a good reply, and I may yet hear back about the ACTION they took to change and the new results they got. I’d love to blog about that email from them!

I think there’s an even bigger lesson here. We tend to judge people circumstantially. Although we may be dissappointed on occassion, we would be better off extending the benefit of the doubt and acting accordingly.

That’s not always easy or practical, i.e. the acting accordingly part, so we have to consider the tradeoff.

What I find marvelous about this is that the individual was open to your constructive criticism.

Kudos to both of you.