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THE Skill That Will Transform Your Networking

One of the skills not included in the “Word of Mouth Magic” e-book is personal networking.

The reason it is missing is that neither Michael nor I used it in growing our businesses. We didn’t use it, so we didn’t teach it.

However, in the years since I have had reason to learn proper networking.

I was reminded of how “unnatural” the process of successful networking is when I received an email from someone who is a big-earner in network marketing, but also a prolific networker, a guy by the name of Jordan Adler.

Now let’s all be clear. Network marketing is NOT networking.

Networking is about building personal contacts and connections.

The reality of network marketing is that most people who get involved are, by definition, woefully inexperienced.

That’s fine. They are meant to be educating and developing their skills, but they are just as bad as most other business people when it comes to networking, as Jordan’s email laments…

I was at a 3 day training seminar this weekend in Chicago with a few of our distributors. There were over 1000 people there. Roughly 50% were already involved in Network Marketing with other companies. Of course all of them attended with hopes of recruiting each other.

What I’m going to describe to you applies in all networking situations and it’s EXTREMELY simple. Yet only about 1% of all networkers ever get this, because it’s not logical.

It’s a night and day distinction that will set you apart from ALL of the others in a positive way. In fact it will make the difference as to whether someone wants to talk to you again or not. You may have learned this before, but most likely, you don’t do it. The reason I know this, is because I probably met over 200 networkers personally this weekend and virtually ALL of them, in my opinion blew it.

[Note: the seminar included a "speed networking event" that helped Jordan rack up such incredible numbers.]

I know this sounds harsh, and I don’t discount that some of them may be successful at what they do. Many of them are good people and have some great skills, but as far as networking goes I was blown away at how ineffective they were.

We’ve all heard the phrase that “People don’t care how much you know until they know how much you care!” Yet few actually really know what it means. Here’s my suggestion (again, be prepared, because its not really logical!)

–> Don’t talk about what you do. <–

If you are asked, give a very brief short answer and then go back to expressing interest in them and what they do. Ask them questions. Be inquisitive. Be curious. Get to know their background. Be interested in them and their business. As soon as you start talking about what you do the energy shifts. Even if they say they want to know more, stay focused on them! Get their details and tell them that you will be in touch with them!

You must earn the right to tell them about what you do by showing sincere interest in them!

All weekend long I experienced one person after another trying to shove their product, comp plan or opportunity down my throat. If they don’t know anything about me, how can they possibly know that what they have would be good for me!

It was really obnoxious.

Jordan Adler’s new book “Beach Money” goes into more of what he has learned over his years of becoming successful…

http://www.BeachMoney.com

Online or offline, formal or informal, learn it or don’t… Jordan has nailed down THE skill for all successful networking.

Where are you going to apply this skill first?

Just make sure the next time you hear the phrase “People don’t care how much you know until they know how much you care!”, that you have already experienced the power of this “illogical” networking for yourself.

-Martin Russell

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Standing Out From The Masses

Three weeks ago I sent out a subscribers-only notice for a really awesome Word of Mouth method for online marketing.

I think it’s only fair. Those readers who enter their name and email, and actually read my emails when they arrive to their inbox deserve to get special consideration.

Anyway many readers followed my recommendation and visited the website, and about 40% of them thought it was important enough to sign up to check it out further. I was right. They wanted it.

Unfortunately I also got replies sent to my inbox that make me think I’m failing here.

I like teaching people about Word of Mouth Marketing.

Mostly I teach gently. But sometimes I get really worked up!

THE first lesson in word of mouth, in fact in all long-term marketing, is to create a “relationship”.

Some people get this.

Unfortunately too many don’t… even when they’ve been reading my emails for years!

Let me give an example from just one of the replies I received after I sent out that subscribers-only email.

The replier told me he had bought the Word of Mouth Magic e-book back in 2004, and he had been a fan ever since.

Then he told me about his own word-of-mouth website saying…

“I am looking for someone like yourself to do a JV with.

If you are interested please call to discuss. I imagine you must have a decent sized list by now?”

So I checked out his site, but I couldn’t see how it would assist my readers. I emailed him back. He still didn’t clarify any value for me or my readers.

He also denied he was looking to do a JV with me!

Don’t get me wrong, I like my customers. They pay me, and I like that. However I think it’s a fair swap. I get their money, they get a great e-book that will earn them many times what they paid if they implement even a few parts of it.

If they don’t agree, then that’s what the money-back guarantee is for. Heck I’ve had a refund request this month. It sometimes happens, and in fact the guy explained his situation and it was a very suitable refund.

Just buying a product from me doesn’t mean your work in building a relationship is done.

HOW you build from there is important.

The number of times I get emails REQUESTING something of me is massively greater than the number of times I get emails GIVING something of value to me.

Most of the spontaneous compliments I have received via email have been the top sentence on a email requesting something from me. It’s tacky.

Believe me the truly giving emails stand out a mile.

Want to get me to notice you, and eagerly want to help you?

Give value to me, or my readers. I’m always looking for better ways to do this and tip-offs have often been a great start. Self promotion is fine, just work out what’s the value for others besides yourself.

Even if you don’t care about me, this is still a great strategy for life; customers, prospects, vendors, referrals sources, friends, etc, etc.

Start all your relationships with giving.

If nothing else, it will make you stand out from the crowded masses.

-Martin Russell

Customer Frustrations For Profit

What are your customers deepest fears and frustrations about doing business with you?

What makes them break out in a cold sweat just thinking about it, and keeps them up at night in worry?

Take this example from Lee Clark, the director of CustomerLove.com.au…

“During the formal school season late last year, I was browsing through the store “Designer Label Warehouse”. While I wasn’t looking for a  formal school dress, there was a teenager with her mom who was. Really pretty gowns at great affordable prices. I was in the store long enough to watch the young sales girl assist the teenager. As she went through the rack of dresses, and oo’d and aah’d over the designs, the young sales assistant asked her what school she went to.

She took out her log book of sales, and said excitedly “You’re in luck, no one from your school has purchased that design. So you’ll be the only one wearing it.”

The ladies reading this story in particular will appreciate just how amazing this service experience is. The last thing you ever want is to turn up to your school formal in the same dress as someone else. Even as you get older, it’s still embarrassing. “

How well do businesses you deal with understand your needs?

In return, how well are you ‘mind reading’ your customers biggest fears and frustrations?

Answer this, then provide a solution, and you are well on you way to creating an awesome Word of Mouth WOW!

It doesn’t have to be anything too complicated. It just needs to prove you care.

Added Note: If you have your own great customer story then Customer Love is building a collection for publication. simply email your story to them at Info … AT … customerlove.com.au (and hey, it can be about your own business!) All contributors will receive a free copy of the final e-book.

Or you can sign-up for Customer Loves’ weekly “eNotes” on customer service.

Keep WOW!ing them.

-Martin Russell

Skillful Selling

I am not a natural sales person.

Not only that but I have also been too sheltered by running my practice mostly by referrals. If there is one bad thing about word of mouth and referrals it’s that it can make you soft as a salesperson.

It doesn’t have to be that way. I’m learning. You can too.

Selling is a learnable skill.

If you get good at selling AND you understand word of mouth and referrals, well…

The book “Creating a Million Dollar a Year Sales Income: Sales Success through Client Referrals” is all about such success.

Yes, there really are sales people doing a million dollars a year, and referral marketing is almost always a key part of that success.

This book was written by Paul McCord and became an Amazon and Barnes and Noble best-seller as well as being included in the prestigious Forbes Book Club.

Following that book I checked out one of Paul’s teleseminars. I’ve heard quite a few speakers in my time, but he immediately impressed me as someone with real-world expertise, and a no-nonsense approach. We emailed and spoke. Paul knows his stuff.

A few months ago he asked me to give him feedback on his latest book, “SuperStar Selling: 12 Keys to Becoming a Sales SuperStar”.

I wrote back to Paul warning him that people may not like to hear such straight-talking…

“I’ve put down my thoughts, and you and/or your publisher can edit for your purposes.

Realism is a scary thing to put in a book Paul.”

The rest of my comments are in Editorial Review section on the Amazon order page.

If you lack serious sales skills, then buy this book…

http://www.wordofmouthmagic.com/resources/superstar/

As is becoming traditional with book launches these days there are a whole heap of bonuses available as well. Sometimes there are one or two bonuses in the bunch that are actually worthwhile.

I’ve included a complementary copy of one of the products I will be creating later this year, so you can be sure there is at least one good one this time…

http://www.thetwelvekeys.com/html/bonus.html

You can enter your Amazon Number here to get access to them all…

http://www.thetwelvekeys.com/html/register.html

-Martin Russell

Free Research

I’ve talked alot in these posts recently about the power of Free! in marketing.

It turns out the academics have an interest in this strange quirk of marketing and human psychology.

If you are a bit academically minded check this out:

http://www.predictablyirrational.com/?p=149

If not, my earlier posts are a bit more digestible :-)

-Martin Russell

Reciprocity

Here is one marketer who understands giving first ie Reciprocity… and the power of Word of Mouth.

James Brausch is offering to give a free copy of his new newsletter to people who write about him, and agree to give him a testimonial, if warranted. I’ll agree to that.

Costs me nothing. Gets me something.

Costs James nothing - because even though it’s a paper newsletter he will be emailing this one. Gets James something - an extra reader/future buyer, feedback/testimonial AND a post on this blog.

A win-win.

People often say it can’t be done, but it is possible to market in a way that is irresistible to your ideal prospect, costs very little, and yet gets the word out about what you do.

If you are stumped, think reciprocity.

-Martin Russell

Upcoming Offers

Most of the Word of Mouth and marketing tips, hints and offers are available to anyone who comes to this website.

However I keep some things as a special reward for my subscribers only. One of these will be a discount offer coming up shortly.

Here’s how to get access to this and other coming offers:

1. Find the red Word of Mouth Magic box picture up there in the upper-right corner.

2. If you can’t find it, go to my home page by clicking this link:

http://www.WordofMouthMagic.com

3. Found it? Right below the picture is a form. It only asks for two items of information about you.

4. Enter your name in the first blank. You can enter a fake name. That’s fine. You can enter just your first name. That’s fine too.

5. Enter your email address in the 2nd blank. You must enter your real email address. If you don’t enter a real email address, you won’t get the emails.

6. Click the button to submit your information. It’s safe with me. I won’t share it with anyone. I will only use it to send a short email telling you each time I post a new blog entry. It’s free. It’s easy. It’s safe.

7. Go to your email box. Find the confirmation email I sent you. Follow the directions and click on the link in the email to confirm your email address.

That’s it. In the future, when I send emails and offers that are for subscribers only (and those are always the best ones), you will be notified straight to your email box. Easy; huh?

Every single email I send you will have an unsubscribe link. So you can change your mind at any time. If you want to stop getting blog announcements, just click the link provided in any email I send you. It’s that easy.

What are you waiting for?

-Martin Russell

5 Keys To Word of Mouth Marketing

Here are 5 key reasons why growing by word of mouth is one of the smartest ways you can go…

1. Word of mouth is one of the cheapest way to get new clients. You can get referrals without spending any money! Get the mindset right and you will suddenly see all the opportunities for referrals just lying around in your business and your current buyers. It is worth planning for.

Are your word of mouth referrals a lucky accident, or a deliberate, planned result?

2. Studies have shown that referred clients come back more often and spend more than clients brought in by any other marketing method. A client coming from word of mouth can be worth much more so don’t just measure the quantity. Check the life-time value of your referred clients and compare that to any other method you use. Almost always you will find a significant difference.

You are measuring where your clients come from, and how much they are worth to you, aren’t you?

3. Word of mouth clients tend to complain less, pay on time more often, and are generally more enjoyable to work with, when compared to clients from any other method. This is primarily because your best clients usually refer the best people to you. More often than not, clients refer you people who are very much like them.

You are very clear on who your ideal client is, aren’t you?

4. A systematic word of mouth strategy can double the size of your business in less than a year. After all, if every one of your clients refer, on average, just one person each year, then you’ll double your client base every year! You can create referral opportunities, and also arrange to be right there in a person’s mind when someone they know has need of you.

Do you follow-up, are you memorable, and have you made it drop-dead easy for people to give you a referral?

Finally, and best of all…

5. A client who comes by referral is far more likely to send you more referrals. There is a virtuous cycle. A referred client already understands you accept referrals, they have experienced how you will treat someone they refer, and they are already proven to talk to others about what they needed when they came to you.

How are you leveraging that first referral into a growing chain of additional referrals?

With all theses benefits of word of mouth, can you see why creating a system to get the maximum number of high-quality referrals is going to really benefit your business?

-Martin Russell

SendOutCards Australia

Announcement: As of 1st September 2008 SendOutCards is printing in Oz!

SOC has been open to Australians since 2006 when I joined, but now the cards have the wonderful Aussie stamps as well :-)

-I have left the original January ‘08 post below for posterity -

There is no SendOutCards Australia office as yet, but the word is that instead of mailing from head office in the US, SOC will start printing and posting ‘across the pond’ in the very near future. I’ve been using SOC for almost 2 years now via international mailing from the US.

They were doing tests with a few different printers in Oz throughout 2007, and it seems like they might have finally settled on one that is suitable.

For people outside Australia this will mark a big step in the internationalization of SOC.

For people within Australia this will lower the postage costs, add extra mailing options, and shorten delivery times too.

If you are doing business follow-up, networking or building connections internationally this will be a big advantage.

One of the best things for me has been easily sending cards, postcards, and thankyou gifts inside the US and Canada. I get all the convenience of the web-to-print technology, and it’s quicker and cheaper too, so it has added a new level to my online networking.

Now anyone in the world will be able to network into Australia just as easily, and this will be a model for moves into other countries in the future.

Also, if you have a local business in Australia the arrival of SOC will halve the postage costs.

Even more importantly since the local Australian mail is quite fast, a postcard or greeting card could as little as 2-3 days to arrive. That compares very well with the current 8-13 days I’m getting with most of my mailings.

SOC will presumably use the main SendOutCards.com website so payments will be in US dollars, and all their videos and training materials will still have American accents. They have one senior Australian voice in their company, Paul Gerardis, and hopefully Paul will help them change these eventually.

The biggest problem for me will be that I lose the WOW! factor of people who notice the US stamp and postmark, and wonder who is sending them cards from the US. (Obviously I’m taking the family on an overseas holiday and I just got it into my head to send them a card. What else could it be?)

I’ve enjoyed using SOC for Christmas and birthdays for my family scattered around the globe, as well as for networking and routine business follow-up.

Having SOC mailing out locally will be a great extra booster.

G’day SendOutCards. Australia says ‘Welcome!’

-Martin Russell

To contact me email Martin @WordofMouthMagic.com / Skype: martinwrussell / Phone 08-8121 5981.

Where To Find Buyers

A FREE offer as part of your word of mouth marketing is best done when you make sure the offer goes only to proven buyers.

Isn’t this the frustration, asking yourself, “But where can I find buyers?!”

Fortunately it’s not difficult for most businesses begin to find buyers. They are in your database, not perhaps as ‘future buyers’, but under the label ‘past customers’. (You do keep a database of your customers, don’t you?)

Targeting them is an essential part of your word of mouth marketing.

Past buyers have proven ability to buy want what you are offering, or at least what they THOUGHT you were offering.

So what are you doing to follow them up?

In ‘Word of Mouth Magic’ there is an example of a follow-up letter to past clients with a free voucher offer.

In the testing this offer was described in two different ways:

 

A) FREE $200 gym voucher with every referral.

versus

B) Refer a friend and receive a FREE $200 gym voucher.

Which do you think would perform better?

Here are the results…

Headline A received a 30% greater response than headline B.

 

So, what’s the lesson?

Even the elements in the letters you write can make a big difference to the number of referrals you get, and in this case putting FREE at the beginning worked better.

Have you specifically worked out how much you can afford to give away in a FREE offer?

Do you know which of your past buyers to send the offer to?

Do you realize there are ones who should NOT get sent this offer?

Are you testing your marketing and getting 30+% improvements?

If you answered ‘No’ to any of these questions, then you can find the answer in Word of Mouth Magic:

http://www.WordofMouthMagic.com/magic/

-Martin Russell

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