Ithqan – I assume you mean it will cost less.

Michele – I sent you another email.

It does make a difference with postage now in Australia, and yes HoardClients has fallen even further behind SOC.

Please keep me posted on Send Out Cards Australia.

Sorry – I missed your original email!

Thanks for the sample family Christmas card you sent – I was very impressed with the quality of the card, and the versatility of the options (i.e: family photo).

I personally think that for small business use, the fact that a stamped envelope is from Australia will gain trust from customers. I get mail from Singapore, the U.S, and it is often just direct mail spam (and low quality printing at that).

It turns me off of the product, and that is really what you want the potential customer to focus on – the ‘thing’ that you are trying to sell.

I noticed that the Hoard Clients website has now been bought out by Peter Montaya. Sample postcards, brochures and cards that I clicked on, are very corporate and boring. A potentially good product gone to waste, when a little humour and quirkiness would have gone a long way!

Regards, Michele

I apologize for the late post for this edition of the Customer Service Carnivale!  It took awhile to get through all the readings, plus it's been an unusually busy few days…There are so many great articles, advice, and tips……